Frequently Asked Questions

We believe an informed customer is a happy customer.  Below are  some of the most commonly asked questions.  If you don't see the answer you're looking for, please feel free to get in touch in whichever manner is most convenient for you and one of our friendly and knowledgeable associates will be happy to help.  
  1. ?

    Do I need an appointment for an estimate?
    No, you do not. You are Welcome anytime for an estimate.
  2. ?

    Can my insurance company refuse to work with the shop I choose?
    No, they can not. As the vehicle owner, you have the right to utilize the facility of your choice. There are specific laws that give you this right and which prevent anyone from requiring you to use an alternative facility.
  3. ?

    What forms of payment do you accept?
    We accept everything EXCEPT American Express.
  4. ?

    Will the insurance company pay for a rental vehicle while mine is being repaired?
    They will IF you have rental coverage on your policy or if you are the claimant (the person who got hit). If you are unsure if you have rental coverage, let us know and we will be happy to assist in finding out for you.
  5. ?

    Do I need to deposit my insurance check?
    No, you do not. You can just endorse it at the time of pick up and we will provide you with a receipt and a copy of the check for your records.
  6. ?

    What kind of rental vehicle will I receive?
    It depends on the company and the policy. Most insurance companies will pay for a "standard" size vehicle (i.e: Ford Focus, Chevy Cruze, Toyota Corolla). There are some exceptions and we are happy to assist with any rental arrangements needed.
  7. ?

    Who do I pay my deductible to?
    Your deductible is paid to the shop at the time of pick up when your repairs are complete.
  8. ?

    Is there a warranty on the repairs done to my vehicle?
    Yes, there is. We provide a written Lifetime Warranty (for as long as you own your vehicle) on all of our repairs.
If you have more questions please contact us